Rainbow Falls Medical is committed to providing a safe, compassionate and respectful environment for all patients and staff. We have a zero tolerance policy against any inappropriate, disrespectful or violent conduct through any means of communication towards any of our staff members. Individuals in violation of this policy will be given a warning, and potentially dismissed from the practice.
When scheduling an appointment, our staff will ask you to provide a reason for booking. Please provide us with as much detail as possible so that we can allot an appropriate amount of time to discuss your concerns.
If you are intending to book for several family members, please make note of this when booking an appointment via the booking chat or phone call. We cannot accommodate multiple family members within one 15 minute slot without prior notice, as this greatly increases wait times for all of our patients.
We are happy to accept walk-in patients during our business hours. However, please note that patients with scheduled appointments will be seen first. We have a limited number of walk-in slots, so we may not be able to see all walk-in patients on occasion.
If you have an urgent concern and are a registered family patient, we will do our best to fit you into our schedule to see your family physician as soon as possible. Your appointment will likely be booked on top of a previously scheduled appointment, which could result in a slightly longer waiting time. If you are having a medical emergency, please call 911 or head to the nearest emergency department.
Our physicians will always do what they can to stay on time to see all scheduled patients. However, emergencies are bound to happen in a medical setting that may cause your doctor to run behind. We appreciate your patience and will gladly accommodate you in case you need to reschedule your appointment for another day.
We suggest that all appointments are limited to a reasonable number of health concerns per a standard 15 minute appointment. We want to respect the time of our patients and to ensure an easier access to their family doctor during a provincial shortage of family physicians.
We encourage all of our patients to book a follow-up appointment when their family physician orders tests and investigations, as well as to discuss any other health concerns. This greatly reduces wait times and ensures that you have ample time to ask questions and go over any findings or next steps.
If you need to cancel or reschedule an appointment, please contact our office at least 1 hour prior to your scheduled appointment time. Failure to cancel or reschedule an appointment will be subject to our no-show policy.
Our staff may cancel scheduled appointments due to unforeseen circumstances, such as a physician getting sick. In these instances, we will do our best to give the earliest notice possible and to accommodate any appointments rescheduled.
We understand that unforeseen circumstances can arise and prevent you from attending an appointment. The following applies to any appointments that were missed without prior notice:
- If a patient misses 1 general appointment in a calendar year, they will not be charged a no-show fee.
- If a patient misses 2 general appointments in a calendar year, a $50 fee will apply.
- If a patient misses 3 or more general appointments in a calendar year, a $100 fee will apply per every missed appointment.
- If a patient misses a yearly physical appointment, a $150 fee will apply.
- If a patient misses a mental health consultation or follow-up, a $120 fee will apply.
All fees must be paid prior to booking any future appointments.
Please note that patients that have not been seen by their family doctor in over 24 months are no longer considered family patients and will be placed on our waitlist upon request.
Phone call appointments are strictly reserved for infectious patients and senior patients. If you need to speak with your doctor urgently, we will do our best to schedule a same-day appointment in the clinic.
Our patients are strongly encouraged to keep an eye on their prescriptions and book any refill appointments in advance. We will do our best to accommodate any emergent prescription refills in the clinic.
Our staff cannot discuss investigation results with patients over the phone until they have been reviewed and interpreted by their family doctor. For this reason, we also cannot provide hard copies of results until they have been discussed with your doctor. We always recommend scheduling a follow-up appointment in advance to go over any potential findings
It is the patient’s responsibility to advise our staff on any changes to your contact information, such as your name, address, phone number or emergency contacts.
